Your Privacy Is Our Priority
Your personal information on xbagi is stored with the highest level of security. Read this policy to understand what we collect, how we use it, and how we keep it safe.
This privacy policy applies to all services on the xbagi platform. By using our website or services, you are considered to have accepted the terms of this policy. Please read it carefully.
1 Introduction and Purpose
xbagi is a safe and reliable online gaming platform for players in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental responsibility. Through this privacy policy, we aim to clearly explain what types of information we collect, why we collect it, how we use it, and what steps we take to keep your information secure.
This privacy policy applies when registering on our platform, managing an account, or using any of our services. We do not sell or share your information with any unauthorized third parties, and we fully respect your privacy.
Data Collection and Types
2 What Information We Collect
To improve your experience on the xbagi platform and to provide secure services, we may collect the following types of information:
- Identity Information: Full name, date of birth, national identity card number (for age verification), gender.
- Contact Information: Email address, mobile number.
- Financial Information: Payment method details (such as bKash, Nagad, Rocket, Upay account information), transaction history.
- Technical Information: IP address, browser type and version, device type, operating system.
- Usage Information: Activity history on the platform, preferred games, betting history, session duration.
- Cookie and Tracking Information: Session cookies, preference-saving cookies, and analytical data.
3 How We Collect Information
We collect your information in the following ways:
- Directly from you when you fill out the registration form.
- Through documents submitted during the account verification process.
- Automatically during deposit and withdrawal transactions.
- Through cookies and log files while you browse our platform.
- During customer support interactions (via live chat or email).
Purpose of Data Use
4 How We Use Your Information
We use the collected information for the following legitimate purposes:
- Account Management: To create, manage, and secure your account.
- Service Delivery: To activate gaming services, bonuses, promotions, and VIP benefits.
- Financial Transaction Processing: To complete deposits and withdrawals and to prevent fraud.
- Identity Verification: To confirm legal age and identity — xbagi is for users aged 21 and above only.
- Customer Support: To resolve your complaints and questions.
- Responsible Gaming: To identify unusual gaming behavior and provide assistance when needed.
- Security and Fraud Prevention: To ensure platform security and detect suspicious activity.
- Legal Compliance: To comply with applicable laws and regulations.
- Platform Improvement: To analyze user experience and improve service quality.
5 Marketing Communications
With your consent, we may send you promotional offers, bonus updates, and information about new games by email. You can request to stop receiving these communications at any time by contacting our support team via live chat.
Please note that communications related to transactions or account security are not marketing — they are part of the service and cannot be turned off.
Data Sharing and Security
6 Sharing Information with Third Parties
xbagi never sells your personal information. However, in certain circumstances we may share limited information with trusted partners:
- Payment Processors: Payment providers such as bKash, Nagad, Rocket, and Upay will receive the information needed to complete transactions.
- Technology Partners: Technology providers required to operate the platform may only use information within the limits of service delivery.
- Legal Authorities: Information may be disclosed to authorities as required by legal obligations or court orders.
- Fraud Prevention Agencies: To assist in detecting potential fraud or money laundering.
Outside of the above cases, your information will not be shared with any third party.
7 Data Security Measures
To ensure the protection of your personal and financial information, xbagi uses industry-standard technologies and processes:
- SSL Encryption: All data transfers are secured through 256-bit SSL encryption.
- Firewall Protection: Advanced firewall systems prevent unauthorized access.
- Two-Factor Authentication: An additional security layer for accessing your account.
- Regular Security Audits: Platform security is regularly reviewed and tested.
- Limited Access Policy: Only authorized staff can view your information where necessary.
- Data Encryption: Stored sensitive information remains in an encrypted state.
Cookie Policy
8 What Cookies Are and Why We Use Them
Cookies are small text files stored on your device that help our website remember your preferences and provide a better experience. xbagi uses the following types of cookies:
- Essential Cookies: Required for login sessions and security — these cannot be turned off.
- Functional Cookies: To remember language preferences and account settings.
- Analytical Cookies: To understand how the platform is used and to improve services.
You can manage cookies by changing your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.
Your Rights and Data Retention
9 Your Rights Regarding Your Information
As a user of the xbagi platform, you have the following rights:
- Right to Access: You can find out what information we hold about you.
- Right to Rectification: You can request that incorrect or outdated information be corrected.
- Right to Erasure: In certain circumstances you can request that your information be deleted — however, this may not be fully possible if legal obligations apply.
- Right to Restrict Processing: In certain cases you can request that the processing of your information be limited.
- Right to Data Portability: You can request to receive your information in a structured format.
- Right to Withdraw Consent: For information processed on the basis of consent, you can withdraw that consent at any time.
To exercise these rights, contact our support team via live chat or email.
10 Data Retention Period
We retain your information only for as long as necessary. In general:
- Information for active accounts is retained for the duration of the account.
- Even after an account is closed, certain information may be kept for a defined period to meet legal obligations.
- Financial transaction records are retained for a defined period in accordance with regulatory requirements.
- Marketing preference information is retained until you withdraw your consent.
Once the retention period ends, information is securely deleted or anonymized.
Protection of Minors
11 Age Verification and Protection of Minors
xbagi strictly provides services only to users aged 21 and above. We verify age at the time of registration and may request additional verification documents in cases of doubt.
We do not knowingly collect any personal information from minors. If we become aware that a minor has created an account, that account and all associated information will be deleted immediately and all transactions will be cancelled.
If parents or guardians believe their child is using the platform, please contact our support team.
Policy Changes and Contact
12 Changes to This Policy
xbagi may update this privacy policy from time to time. For any significant changes, we will notify you by email and display a notice on the platform.
The date of the change will be noted at the top of the page as "Last Updated". Continued use of the platform after changes are made will be considered acceptance of the updated policy.
We recommend that you visit this page regularly and stay updated on any changes.
13 Third-Party Websites
Our platform may occasionally reference third-party services (such as payment gateways). These third parties have their own privacy policies, and xbagi is not responsible for their collection or use of information. We recommend that you also read the privacy policy of the relevant service.
14 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We provide support in Bengali 24/7.